TERMS AND CONDITIONS OF SALE - "THE AGREEMENT"
IMPORTANT: Please read the wording of this Agreement carefully as it contains the terms and conditions ("the Conditions") upon which MJM Golf of 1 21 Aln Crescent, Gosforth, Newcastle upon Tyne. NE3 2LU ("Us"/"We"/"Our") contracts with You as a consumer NOT dealing in the course of a business ("You"/"Your"/"Yourself") for the sale or the supply of goods and services ("Goods") in accordance with the Conditions. All orders are accepted by Us and are subject to the following Conditions:
1.1 You may make an order via Our website.
1.2 All orders which are accepted by Us shall be subject to these Conditions and no contract shall be deemed to be in place until We have accepted Your order. An order is not accepted until Your paypal account has been fully processed. Your card will not be processed until We have verified that Your order can be fulfilled from stock (except for custom fit orders, which are debited when We place the order with the manufacturer). Any e-mail, on-screen receipt or other acknowledgement of Your order is merely to report that Your request has been received and does not in any way denote acceptance of Your order regardless of any wording on the e-mail or the receipt. We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable Us to evaluate and/or process the order. If You wish to cancel Your order or return Goods please see Our cancellation and returns terms below.
1.3 You will be advised if an item is out of stock. You may be offered an alternative product if one is available or You may cancel Your order.
2 Payment and Prices
2.1 All prices are quoted in pounds Sterling and do not include cost of delivery and packaging.
2.2 Payment shall be made at the time that the order is placed. Payment may be made by P. We DO NOT accept Electron cards or American Express). Goods will not be despatched until We are in receipt of cleared funds.
2.3 Prices quoted are inclusive of VAT and are current at the time of publishing. While every endeavour will be made to maintain them at their present low level We reserve the right to effect changes without prior notice. Prices will be as confirmed by Us when Your Order is confirmed.
2.4 We reserve the right at any time to correct clerical omissions and errors without any liability on Our part.
3 Ownership of the Goods
3.1 Ownership of the Goods delivered or to be delivered by Us will only be transferred to You when the Goods have been delivered to You and We have received cash or cleared funds in full payment of all sums owing to Us in respect of the Goods and in respect of any other agreements between You or Us.
4.1 For mainland UK mainland delivery will normally be made within 5 business days after the order is accepted Monday to Friday and We will normally despatch Goods by first class post or courier to mainland UK excluding any area separated by water from the mainland (delivery to Northern Ireland may take longer). You can request Next Working Day delivery or Saturday Delivery. Please see our Shipping Information.
4.2 Freight and insurance for deliveries outside mainland UK (excluding any area separated by water from the mainland) is charged extra at cost. Please see Our delivery charges as revised from time to time on Our website. If the Goods are subject to import duties and/or taxes for overseas orders, these costs will be solely borne by You.
4.3 Time for delivery shall not be of the essence. We shall use reasonable endeavours to deliver by the date specified but We shall be under no liability whatsoever for delay in delivery or the consequence thereof however caused or non delivery of Goods. We will take reasonable steps to notify You within 14 days of order confirmation if Goods will not be shipped as ordered.
4.4 When Goods are delivered to You, You should carefully check the documentation to ensure that the number and contents of the packages due to be delivered corresponds to the number and contents of packages received.
4.5 If You believe that there are shortages in the number of Goods contained in the packages or if any damage has occurred to the Goods in transit, You must report these to Us within two working days of receipt of the Goods and this must be confirmed in writing and any damaged Goods returned to Us. Please see our return terms below.
5.1 Provided You are a private consumer You may cancel any order made by You via Our website at any time within 60 days of receipt by You of the Goods. This Condition extends your statutory rights of cancellation. You must notify Us either by e-mail to email@example.com or by telephone on telephone number 0191 2843485if you wish to return Goods. Return shipping costs will only be refunded where We have sent faulty Goods in error. The provisions of this Condition 5.1 shall not apply in respect of any Goods which are:
5.1.1 of a perishable nature;
5.1.2 sealed audio or video recordings or computer software where sealing has been removed;
5.1.3 Goods which have been supplied according to Your particular specification or which are personalised; or
5.2 Goods described above at 5.1.1 to 5.1.4 cannot be returned unless:
5.2.1 there has been a delivery error;
5.2.2 such products are returned in response to a product or batch recall; or
5.2.3 such products are damaged or faulty;
5.3 Goods which are returned to Us must be accompanied by a copy of Your delivery note or a covering letter stating Your name, address and order number and reason for return.
5.4 Any returned item lost, damaged or defaced in transit to Us will not be credited. If You have not received an acknowledgement or credit note from Us within 14 days You should notify Us.
5.5 Any returned items must be returned at your own cost and must be packed in its original packaging and suitably labelled addressed to MJM Golf. Goods must be returned in the same condition that they were in when despatched to you. For our contact details click here. We recommend that You use a reputable courier or Recorded Delivery. Please retain any proof of posting, receipt or tracking number for any item returned as We cannot accept responsibility for Goods until signed for by Us.
5.6 Unless expressly authorised by Us in writing, any Goods can only be returned for credit if unused (subject to Condition 8.2), complete and in the original packaging. Please note: If You return Goods (which are not faulty) for exchange We will charge You for shipping the new Goods back to You.
5.7 Subject to Your statutory rights of cancellation and Our extended cancellation terms as set out at Condition 5.1, an order can only be cancelled at Our discretion. On no account can cancellation be accepted for items sourced specially by Us on Your behalf which is not advertised on Our website.
6 Faulty Goods
6.1 All Goods come with a 12 month guarantee backed by the manufacturer.
6.2 In relation to faulty Goods:
6.2.1 For purchases under 30 days old (from date of despatch by Us), We will exchange the item at Our expense. Please e-mail firstname.lastname@example.org for details.
6.2.2 For purchases over 30 days old (from date of despatch by Us) and less than 12 months please send back the item. We will contact the relevant manufacturer who will inspect the item and at their discretion, they will either repair, replace or return the item to You (We will return the item if We feel there is no manufacturing fault). If the manufacturer determines the items is faulty, then We will reimburse reasonable costs that were incurred when the item was returned (upon production of valid receipts).
6.2.3 We accept no responsibility for Goods not received or damaged in transit.
7 Goods advertised
7.1 While every effort has been made to portray items accurately on Our website and other advertising materials, slight variations may occur.
7.2 All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will reasonably allow.
7.3 Please note there may be variations in colours dependant on the calibration and settings of individual screens/prints..
At Onlinegolf we are delighted to provide an efficient delivery service to customers within the UK and countries within the EU. Using Interlink Express, DPD or Royal Mail, we are able to provide both Next Working Day delivery and Standard 2-5 Working Day delivery for the majority of our UK based customers.
For our EU customers we use DPD for our routine deliveries and TNT for larger deliveries, both provide effective track and trace delivery service to all countries within the EU and a competitive 3-6 working day timeframe.
Orders can be despatched to your home or work place. Deliveries are made on weekdays Mon-Fri 8.30am to 5.30pm and require a signature. You will only receive your purchase on a Saturday if you have paid for (and are eligible for) Saturday Delivery.
Please note: Next Working Day delivery does not include Saturday delivery. If nobody is available to sign for the goods, the courier will leave a card with details of the phone number to call to arrange another delivery.
Within the shopping cart there is a facility where you can add special delivery instructions. For example: "If out, please leave with neighbour".
We dispatch orders on weekdays only, Mon-Fri except Bank Holidays. If you place your order on Friday before 4:00pm on a Next Day service, then it will arrive on Monday. If you place your order over the weekend on a Next Day service, then it will arrive on Tuesday.